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FFIEC Consumer Education

Account Authentication & Online Banking

“Account Authentication & Online Banking” reviewed by the FFIEC, educates retail customers, addressing the specific expectations cited in the Supervisory Guidance.

Includes: Explanation of multi-factor authentication…Value of layered security…Internal risk assessments by the bank…Possible additional verification procedures…Consumer protections under “Reg E”…Measures customers can take…How to report suspicions and concerns.